Return & Exchange Policy
Return & Exchange Policy
NEW POLICY VALID AS OF OCTOBER 14TH, 2021.
Here at Royal Kids, your satisfaction is our priority which is why our goal is to ensure that you’re pleased with your purchase. If you’re looking to return or exchange your order for any reason, we're here to help! Please read our return policies below:
Returns will only be accepted if the items are unused, unwashed, and unworn. The items must be in their original packaging with their tags intact. Any items that were purchased as a set must be returned as a set. We will not process any returns for incomplete sets.
We do not accept returns for hair accessories, hats, caps and swim suits. All hair accessories, hats, caps and swim suit are final sale.
Online Return Policy:
Customer is responsible for the return label fee.
All items must be shipped back or returned within 4 days of receiving, for a full refund (as defined when our carrier delivers the merchandise to your address) less shipping.
Store credit will be issued if item is returned 5 to 7 days after receiving.
In store pickup return policy:
You have 5 days from when you receive an email stating your order is ready for in-store pick up to bring any items back to exchange for a store credit. After that time, your order is considered final sale.
Any order that a customer decides to cancel prior to shipping will be subject to a $7.95 cancellation fee. If you would like to remove an item from the order, a $7.95 cancellation fee will be incurred as well.
Please be sure to review your order PRIOR to check out. Once an order is placed, it is often hard to cancel prior to shipment, as we try to ship out orders as soon as possible. If a cancellation is possible prior to shipment, we will be happy to accommodate you, subject to the fees listed above. Our emails are not monitored 24/7 and we may not see an email requesting cancellation prior to shipment.
We reserve the right to cancel any orders; especially if items are no longer available or if the order is deemed fraudulent.
In the event an item is out of stock due to a system error, you will be completely refunded for the item. We apologize if there is any inconvenience caused.
If you have any issues with your garment, please contact the company directly. They are responsible for the quality of their merchandise
All sale items are final sale and may not be returned.
We are not responsible for any lost or stolen packages after the delivery is confirmed per the postal system.
Please e-mail us at firstname.lastname@example.org for any questions.